 Treat people civilly in our upside-down world In my book, Leadership by Engagement (published in 2009), I wrote about 12 Leadership Engagement Behaviours. Over the years, there has been terrific feedback on this list, which is based on engagement research completed by Gallup and other organizations. Treat people in a consistently civil manner.Tell the truth.Listen openly with empathy.Conduct yourself in an ethical manner.Create an atmosphere of camaraderie.Provide autonomy to make decisions.Articulate clear, measurable, achievable performance expectations.Recognize contributions frequently, specifically and personally.Address performance gaps in a timely, private, problem solving manner.Provide opportunities for people to find challenge and significance in their work.Ensure training and learning opportunities are available.Provide proper tools and resources. In this year of years, it seems fitting to revisit this list and talk candidly about what each of the 12 behaviours means. So, here we are in January 2021, and treating people in a consistently civil manner is hopefully coming back onto the horizon. Pandemics, political turmoil and our upside-down way of living and working is causing stress.  What is Civility? Civility is following the government directives to keep others, as well as ourselves, safe. Civility is treating ourselves kindly and respectfully so that we can treat others kindly and respectfully. Civility is a principle that manifests in our behaviours. How can you help to get us back on track? Let me know what you think. Best Wishes,  Kathleen Redmond MA, MCC kr@centreforcharacterleadership.com 905.478.7962 Interactive Online Learning Program: Leading with Authenticity, Character, and Integrity Facilitated by Kathleen Redmond, MA, MCC  Our Interactive Online Learning Program Course #1: Know your Character for Communication Success starts February 23rd. Download the course PDF here. Each course is limited to 9 participants — sign up now to join us for a truly collaborative online experience! info@centreforcharacterleadership.com Visit our website |
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